After submitting your request, you will receive an email response from the Helpdesk team within 48 business hours to acknowledge receipt and set up a video/phone call to discuss your request(s).
During this call, we will ask you to share any relevant context (e.g. background on the current stage of the programme, the decision point that the request response will inform, etc.). We may also ask you to clarify your questions, to make sure that we understand them and that they fall into our areas of expertise. We will share our initial thinking on the support that the Helpdesk can provide, as well as available evidence, knowledge, and resources that we will draw on to respond to your request.